Terms of Service

1. Definitions and parties

"TenderLedger", "we", "us" and "our" mean the operator of the TenderLedger platform and related websites, applications, APIs and services (together, the "Service"). "You" and "Customer" mean the company, partnership or other organisation that accepts these Terms, and where relevant any individual authorised to bind that organisation. "User" means any individual you permit to access the Service under your account.

Contact for contractual notices: contact@trytenderledger.co.uk.

2. Business customers only

The Service is provided exclusively to businesses and other non-consumer organisations acting in the course of trade or profession. You represent and warrant that: (a) you are not a consumer within the meaning of UK consumer protection law; (b) you have authority to bind the Customer; and (c) you will use the Service only for business purposes. Consumer statutory cooling-off and cancellation rights do not apply. If you are or later become a consumer, you must stop using the Service immediately and notify us; we may terminate access without refund.

3. Description of the Service

TenderLedger provides AI-assisted UK public procurement intelligence, including tender discovery, alerts, award and renewal signals, buyer and competitor context, summaries, scoring and related analytics. Features vary by plan and may change, be limited, suspended or withdrawn at any time without liability. The Service may incorporate information obtained from official public sources (including Find a Tender and Contracts Finder) and other third-party sources. We do not control those sources and do not warrant their completeness, accuracy, currency or availability.

4. Account registration and security

You must provide accurate registration information and keep it updated. You are solely responsible for all activity under your account credentials and for safeguarding access. You must notify us promptly of any unauthorised use. We may refuse, suspend or terminate any account at our sole discretion, with or without notice, including for suspected abuse, non-payment, or Terms breach.

5. Subscriptions, trials and fees

Paid access is sold on a subscription basis (monthly, annual or other periods we offer). Fees are billed in advance in GBP (or another currency we specify) and are exclusive of applicable taxes, which you must pay. Free trials and promotional access may be offered or withdrawn at our sole discretion and may convert automatically to paid subscriptions unless cancelled before the trial ends as instructed in the product. We may change prices; changes apply from the next renewal unless we state otherwise. Failure to pay may result in immediate suspension or termination without refund.

All fees are non-refundable except solely as set out in our Refund Policy, which forms part of these Terms. Time is of the essence for payment.

6. Auto-renewal and cancellation

Subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date through the in-product billing settings or by emailing contact@trytenderledger.co.uk from the account email and receiving our written confirmation. Cancellation takes effect at the end of the then-current paid period. You remain responsible for all fees for that period. No credit, pro-rata refund or carry-forward is given for unused time, seats or features.

7. Licence to use the Service

Subject to timely payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence for the subscription term to access and use the Service solely for your internal business purposes, within the seat and usage limits of your plan. No other rights are granted. We and our licensors retain all right, title and interest in the Service, including software, models, designs, branding, documentation, aggregated datasets, derived insights and all intellectual property.

8. Your content and our rights in data

You retain ownership of materials you upload or submit ("Customer Content"), excluding public procurement data and our Service outputs. You grant TenderLedger a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable licence to host, copy, process, analyse, adapt, transform, aggregate, anonymise, commercialise and otherwise use Customer Content and all usage, telemetry, search, clickstream and interaction data generated through the Service: (a) to provide and secure the Service; (b) to improve, train and develop our products, models and datasets; and (c) to create anonymised or aggregated statistics and commercial intelligence that we may use and exploit freely, including after your subscription ends. Anonymised and aggregated data is our sole property. You warrant you have all rights needed to grant this licence.

Outputs generated by the Service (including summaries, scores and insights) are licensed to you only during your subscription and only for internal business use. You may not resell, republish or commercially redistribute Service outputs as a competing data product.

9. Public data disclaimer

Much of the underlying procurement information surfaceable via the Service originates from government and other public sources. That information may be incomplete, delayed, incorrect or removed. TenderLedger is not a government portal and does not replace official notices. You must independently verify all material facts before bidding, contracting or making commercial decisions. We have no duty to correct third-party source errors.

10. Acceptable use

You must not, and must not permit Users to:

• violate any law or third-party right;
• scrape, crawl, bulk-download, reverse engineer or attempt to extract source code, models or non-public datasets except as permitted by mandatory law;
• bypass rate limits, access controls, billing or seat restrictions;
• share login credentials outside authorised Users or resell access;
• use the Service to build or improve a competing product or dataset;
• upload malware, illegal content or personal data you are not entitled to process;
• misrepresent Service outputs as official government advice or as a guarantee of bid outcomes;
• interfere with Service integrity or other customers' use.

Breach may result in immediate suspension or termination without refund and may give rise to claims for damages and injunctive relief.

11. No professional advice

The Service provides general commercial intelligence tools only. Nothing on the Service constitutes legal, financial, tax, procurement, bid-writing or other professional advice. You remain solely responsible for your bid/no-bid decisions, compliance and commercial outcomes.

12. Warranties disclaimed

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DATA OR AI OUTPUTS WILL BE ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENDERLEDGER AND ITS OFFICERS, EMPLOYEES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, BID OPPORTUNITIES OR ANTICIPATED SAVINGS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE LESSER OF: (A) THE FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE ONE (1) CALENDAR MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) FIFTY POUNDS STERLING (£50).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. You acknowledge that the fee structure and liability cap reflect a reasonable allocation of risk for a SaaS intelligence product.

14. Indemnity

You agree to defend, indemnify and hold harmless TenderLedger and its officers, employees and affiliates from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your or your Users' use of the Service; (b) Customer Content; (c) your bids, contracts or commercial decisions; (d) your breach of these Terms; or (e) your violation of law or third-party rights.

15. Suspension and termination

We may suspend or terminate the Service or your access immediately, with or without notice, for any reason including Terms breach, non-payment, abuse, legal risk, or operational need. Upon termination, your licence ends and you must cease use. Sections intended to survive (including fees due, licences granted to us, disclaimers, liability limits, indemnity, governing law and dispute provisions) survive termination. We have no obligation to provide data export except as required by mandatory law or our Privacy Policy procedures.

16. Changes to the Service or Terms

We may modify the Service and these Terms at any time. We will update the "Last updated" date on this page. Material changes may also be notified by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Service before the changes take effect; no refund is owed.

17. Privacy and refunds

Personal data is processed as described in our Privacy Policy. Refunds, if any, are governed exclusively by our Refund Policy. Both policies are incorporated into these Terms by reference.

18. Third-party services

The Service may integrate with or link to third-party services (including payment processors, hosting, analytics and government portals). Those services are governed by their own terms. We are not responsible for third-party acts, omissions, downtime or data practices.

19. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including network failures, government portal outages, cyber attacks, labour disputes, epidemics, natural disasters, war or changes in law.

20. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition or asset sale.

21. Entire agreement; severability

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service and supersede prior proposals or agreements on the same subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in full force. Our failure to enforce a provision is not a waiver.

22. Governing law and disputes

These Terms and any dispute or claim (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. Before filing a claim, you agree to attempt good-faith resolution by emailing contact@trytenderledger.co.uk and allowing thirty (30) days for a response. You must bring any claim within six (6) months after the cause of action accrues, or the claim is permanently barred, to the extent permitted by law.

23. Contact

Questions about these Terms: contact@trytenderledger.co.uk.