KPIs and Contract Performance under the Procurement Act 2023
The Procurement Act 2023 increases transparency around contract performance — including publication of key performance indicators and supplier delivery against them. For suppliers, this means performance matters more visibly: good delivery builds track record evidence; poor delivery becomes publicly visible. This 2026 guide covers KPIs, performance management and how to deliver well on UK public contracts.
Put this into practice
Delivery track record wins future contracts. TenderLedger helps you find opportunities where your performance strengths match buyer priorities.
Why this matters commercially
Performance transparency makes delivery history visible to future buyers.
KPIs define success — understand them before contract start.
Good performance generates case study evidence for future bids.
Poor performance affects reputation and may trigger contract remedies.
Proactive management prevents small issues becoming visible failures.
How suppliers usually do this manually
Winning contracts without reviewing KPI commitments.
Reactive contract management — only addressing problems when escalated.
No internal KPI tracking mirroring buyer reporting.
Ignoring performance transparency implications for reputation.
Not using good performance evidence in future bids.
Signals worth tracking
Contract KPIs specified in contract schedules or specifications.
Reporting requirements for performance data.
Performance notices or transparency publications during contract.
Contract review meetings and performance assessments.
Remedy or termination clauses linked to KPI failures.
Common mistakes to avoid
Signing contracts without understanding KPI implications.
Failing to resource contract management appropriately.
Waiting for buyer complaints instead of tracking proactively.
Not documenting good performance for future evidence.
Treating KPI reporting as administrative burden rather than strategic.
How TenderLedger supports this workflow
Summaries extract KPI requirements from tender packs.
Qualification considers whether KPIs are achievable with your resources.
Award intelligence shows performance transparency trends.
Resources library explains Act-era performance requirements.
Pursuit records link to delivery outcomes for track record building.
Example in practice
A services supplier tracked internal KPIs weekly, identified an emerging trend, and corrected it before quarterly reporting — maintaining a clean performance record.
A contractor's poor performance was published under transparency requirements; subsequent bids in that sector faced buyer scepticism based on visible track record.
Practical workflow
At bid stage: review KPIs carefully and ensure your approach can deliver them.
Implement internal KPI tracking from day one of contract.
Address performance issues proactively before they escalate.
Document good performance systematically for case study evidence.
Build relationship with contract manager around performance transparency.
Why teams trust TenderLedger
- - Built for UK public procurement suppliers and bid teams
- - Uses official sources including Find a Tender and Contracts Finder
- - Designed for qualification, not just notice volume
About this data
TenderLedger aggregates UK public procurement signals from official sources including Find a Tender (FTS) and Contracts Finder. We combine notice metadata, contracting authorities, and award history into a consistent opportunity view for suppliers.
For these pages, we structure insights using procurement patterns commonly visible in award notices, framework call-offs, and DPS activity. The examples below are designed to mirror how supplier teams qualify bids day-to-day.
Author: TenderLedger Research Team
Last updated: 21 September 2026
FAQs
What KPIs apply to my contract?
KPIs are specified in the contract documents — review them before signing. They may cover delivery, quality, response times, social value outcomes and more.
Is contract performance publicly visible?
Under the Procurement Act 2023, performance information for certain contracts is published. Good performance is an asset; poor performance is visible.
How should I manage contract performance?
Track KPIs proactively, address issues before escalation, communicate transparently with buyers, and document good outcomes for future evidence.
What happens if I fail to meet KPIs?
Depends on contract terms — may include service credits, remediation requirements or ultimately termination. Proactive management prevents escalation.
Can I use good performance in future bids?
Absolutely — documented delivery against KPIs is powerful case study evidence. Track it systematically.
Related pages
Suggested next reads
For a practical starting point, read UK contract renewal playbook and Find contracts likely to re-tender soon. Then compare Public procurement intelligence platform and Contract award tracking for a pipeline view. Finally, see Healthcare procurement intelligence for sector examples and qualification signals.
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